Thinking about the joys of winter? Who enjoys the extreme cold, the slush, the transit delays, and the extra bother of winter clothing? On the other hand, the summer has its problems too: broken air conditioners (if you have one, that is), sunburn, mosquitoes, lawn maintenance, and fitting into that [More]
What starts you on your path - and what prevents you from taking that first step? While there are many contributing factors, consider this concept: you don't start a bonfire; you light a spark. Those who are so focused on lighting the bonfire often give up. The enormity of the [More]
How many people remember the concept of "customer first"? Recently I had an experience where this lesson was absolutely forgotten. I had done my homework beforehand, and had gone to the retail outlet to make a multi-thousand-dollar purchase. There were three clerks on duty, and not another customer in sight. [More]
The essence of just about any job - or any type of business development - is reaching out to connect with other people. Yet one obstacle typically gets in the way: making that very first call. It shouldn't be an obstacle, but it is uncomfortable. And we tend to avoid [More]
How do you compete? Why would someone buy your services? While we may not think of ourselves as a product, we compete all of the time: for jobs, for acceptance of our ideas, and for personal approval. Tier one - Price: At the most basic level, you are chosen because [More]
As a communicator, I share my ideas by writing and by speaking. I project my ideas to others using nuance, idiom, tone of voice, and body language. I do it in business presentations, group meetings, in proposals, job interviews and resumes. But how do I know that the message is [More]
I recently met with a newly minted senior executive, who got to where he was because of his business acumen, aggressive drive, and great relationship skills. But now that he is in a position of real responsibility, might he be missing a critical ingredient for success? In his case, he [More]
Even if your day job isn't "sales", how often do you engage in the act of selling? More than you might realize. We pitch ideas to our managers or the board. As advisors, we sell our recommendations to our clients. We sell our staff on what they should do. We [More]
I once worked for a brilliant leader... whose mother tongue wasn't English. To my horror, I discovered that he didn't always understand every word that I spoke or wrote. With increased diversity and a more global business environment, expect this to happen more and more frequently. The challenge selling a [More]
No, it has nothing to do with Airline strategy. When you start a new job, honeymoon period. Then reality sets in. Employees will either thrive (good hire), disengage (walking dead), or become journeymen (consistently average work.) What can we do to improve employee engagement, reduce start-up stress, and improve retention? [More]
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