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Social Attention Span

by RandallCraig on August 10, 2012

Filed in: Blog, Communication, Make It Happen Tipsheet, Presentations

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How long is your attention span?  How long is the attention span of your clients, colleagues, or kids?  The conventional wisdom is that it is very short – 30 seconds – the length of a typical TV commercial.  Supposedly, the attention span of a Gen-Xer is even shorter.

Thankfully, both of these urban legends are wrong – very wrong.  The attention span is highly variable, but is dependent on two key factors, both of which are under your control:

1) The number of competing distractions, and

2) Whether the content and delivery are relevant and interesting.

Consider the last time you went to a blockbuster movie: how many people were talking, texting, or doing anything except being completely engaged in the action on-screen?  Or the last time you sat down with a great book: did you snuggle down to read for more than 30 seconds? You probably couldn’t put it down.

If you want people’s attention, then don’t waste time with what’s important to you – give them what they need, in a format that they want.  Too often, when people market their services, they get louder and louder in order to be heard above the noise.  When they do this, they unwittingly become part of the problem.

How long do you keep people’s attention?  If it is shorter than you like, make your message more relevant to them, deliver it professionally, and do it in an environment that is conducive to a conversation.

This week’s action plan:  Look at the status updates you’ve received today on Facebook or LinkedIn: what percentage actually engage you?  Then look at your own: are you increasing the social attention span of your connections, or are you just adding to the noise?  Do better by being more relevant.

Marketing insight:  The most common marketing mistake is to focus on the product, instead of the prospect.  It’s no surprise that TV commercials are so short (and getting shorter): the vast majority of them are of zero value to the viewer.  It’s not that attention spans are short, its that consumers are getting smarter (and faster) at discerning relevancy.

Note: The Make It Happen Tipsheet is also available by email. Go to www.RandallCraig.com to register.

Randall Craig

@RandallCraig (follow me)
www.RandallCraig.com

www.108ideaspace.com
www.ProfessionallySpeakingTV.com

You’ve created your own YouTube masterpiece, and after three weeks, it has 137 views.  While the number is gratifying, if you’re like many first-time content producers, you are probably wondering how to improve the viewership… beyond 10,000.  Or a million.  Or ten million.

While there is no way to predict certain success, you can improve the chances of your video going viral.  Most of these are common sense, but are often forgotten:

1) Use an emotional lever.  People love to share emotions, so if you give them an experience – not just the facts – the video will more likely be shared.  Identify the precise emotional reaction you want the video to elicit – love, sympathy, humor, disgust, rage, inspiration, etc – and then deliver that experience.

2) Use all of the tools:  Not everyone may have Steven Spielberg’s eye, but here are some of the moving parts that you may be able to control: script, actors, lighting, camera angles, music, text overlays, and video title.  A simple change in music, for example, can completely change the mindset of the viewer.

3) Be original: Viral videos are the ultimate reality TV; viewers are looking for the new and the different.  If you produce yet another me-too video, there will be no reason to pass it around.  And if it is in-your-face commercial (‘buy this product’), it too will die an early death.

4) Authenticity:  The consuming public, led by the teenage crowd, can smell a fake a mile away.  If your viral video looks manufactured, and viewers think that you are trying to “con” them into sharing it, then one of two things can happen: the video will die and no one will know, or the video will be ridiculed as fake, and everyone will know.

5) Fill in your Meta data:  Beyond uploading the video and giving it a relevant name, there are many other fields that contain descriptive information about the video.  Fill every single one of them out, using keyword-rich language.  YouTube is the second-most used search engine in the world, and completing the meta data will directly help the video be found.

6) Promote the video: Virality can be best defined by a 1980′s-era shampoo commercial – “she told to friends, who told two friends, who told two friends, and so on, and so on, and so on”.  Promoting the video means that you are kick-starting the viral process by sharing it quickly with a far wider audience, who can all tell their friends, and so on.  This kick-start can happen through advertising (online and offline), an email blast, Social Media posts, or other methods.  Virality has a tipping point: once a certain number of people are sharing your video, the diffusion of your video to even more people almost becomes automatic.  If you are able to do this based exclusively on your personal reach, then all the better. (In the publishing world, your reach is referred to as your platform).

7) Look for a break-out event: Often, it is an external stimulus that causes the virality to happen.  Examples include:

  • The video is showcased in mainstream media (TV, Radio, Newspaper, etc)
  • A popular blogger embeds the video in a post
  • A celebrity broadcasts the link to their followers
  • A speaker shares the video with their audience
  • A company puts the link in or on their products.

If you are able to arrange for one of these, then the probability of success is far higher.

8) Look beyond YouTube:  While this site is the biggest, it isn’t the only place people watch videos.  It may be that interest picks up on other sites first.  Here are a few to consider:  Facebook, Vimeo, VodPod, and Blip.

9) Know your rights:  The use of others’ copyrighted material without their permission (film clips, brand names, logos, music, etc) might mean that the video is automatically prevented from playing – a sure way to kill virality.

A quick look at YouTube’s hottest videos, and you can’t help but feel staggered by the number of views that each has.  Following these pointers won’t guarantee a viral hit, but ignoring them will guarantee obscurity.

This week’s action item:  While not everyone may be interested in producing video, these viral concepts can be used to help you spread your ideas – and your influence – considerably.  This week, apply at least one of these concepts to your best idea, and see where it goes.

More on Viral Marketing:  A few years ago I wrote a short whitepaper on Viral Marketing, which includes a few case studies.  It’s not focused on viral videos, but rather how organizations can use viral marketing to better amplify their traditional marketing and sales investments.  It can be found at http://www.randallcraig.com/viral-marketing-the-buzz-on-buzz.

Note: The Make It Happen Tipsheet is also available by email. Go to www.RandallCraig.com to register.

Randall Craig

@RandallCraig (follow me)
www.RandallCraig.com
www.ptadvisors.com
www.ProfessionallySpeakingTV.com

Audience Assumptions

by Randall January 24, 2012

My recent trip to India has once again sensitized me to an assumption that writers and speakers too often make:  that everyone understands what you mean to say. Test yourself – what do the following three words mean?  Flyover, Subway, and Removalist. If you are in India, a Flyover is a local bridge that “flies [...]

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All the world’s a stage

by RandallCraig December 13, 2011

…and all the men and women merely players.  Shakespeare may have said this in the 1600′s, but it is more true than ever today. Politicians, celebrities and others have always known that an audience was watching and judging. Today, different paparazzi watch and judge us – we call them followers, friends, and connections. We narcissistically [...]

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Communal Literacy

by RandallCraig July 13, 2011

Chances are that you know how to drive, but cannot fix the engine. Eighty-five years ago, however, the answer would have been different. Motoring enthusiasts back in the 1930′s and 1940′s had to know the basics of automotive repair and troubleshooting, as the “newfangled” cars often broke down, needed constant tune-ups, and were not quite [...]

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Pictures from the Masters

by Randall July 5, 2011

Have you ever spent time looking at the European Masters – Rembrandt, Van Gogh, and the many others?  During their era, there were no newspapers, telephones, let alone an internet.  When a subject sat down to be painted, it was often for hours, not minutes.  And the resulting painting was designed to last well into [...]

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A New York state of mind

by Randall June 28, 2011

How would you describe a typical New Yorker?  More likely than not, you wouldn’t use the same words to describe someone from Los Angeles, or from a small mid-western town. People are a product of their environment, and often will take on the mindset, attitudes, and perspectives of where they are from.  (They also take [...]

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Impactful Presentations

by RandallCraig March 4, 2008

Even though you may be on stage when you are making a presentation, it is your audience that deserves the focus. They don’t care about you – at best they only care about how you can “solve their problem” – at worst, they want to be entertained. Changing focus to the audience doesn’t happen by [...]

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Message and Messenger

by RandallCraig August 28, 2007

In business school years ago, I learned an important lesson. It’s not just what you say, but how you say it that can make a difference. Back then, we were asked to hand in two copies of each major assignment. One copy went to the professor who would mark us on the concepts we learned [...]

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