Communication

My recent trip to India has once again sensitized me to an assumption that writers and speakers too often make:  that everyone understands what you mean to say.

Test yourself – what do the following three words mean?  Flyover, Subway, and Removalist.

If you are in India, a Flyover is a local bridge that “flies over local traffic”; elsewhere, it has something to do with airplanes.  In much of the world, a Subway is a road or pedestrian path that goes underneath another road; in Toronto a Subway refers to the Metro.  In Australia, a Removalist is someone who transports your possessions when you move houses; elsewhere this person is called a house mover.

When the mother tongue of the audience isn’t English, the problem intensifies further.

Avoid making bad assumptions: before delivering a critical presentation or posting a widely read blog or Twitter post, answer the following questions about your audience:

• What is their English comprehension level?  Do you need to do part of your presentation in their language?  Or at least open with a local phrase?  I give a number of suggestions to address the issue in this Tipsheet.
• Which English do they know? (American, British, Canadian, Indian, Australian, Hong Kong, etc) Does it make sense to test your content with a smaller group first?
• Can you use local examples to help the listener or reader better relate?  Or is it better to keep with universal principles – lowest common denominator – to avoid making an embarrassing mistake.

One of the most important reasons for a Social Media strategy is that it helps define your target audiences, and  lets you focus the version of your language squarely on this target.  Without a strategy, it will become increasingly difficult to use the “right” language to have an impact.

This week’s action plan: Whether you have a strategy or not, spend a few minutes defining who the primary audience is for your Social Media initiative – then review your last few status updates, blog posts, or videos to see if they are using the “right” language to make an impact.

Note: The Make It Happen Tipsheet is also available by email. Go to www.RandallCraig.com to register.

Randall Craig