As a communicator, I share my ideas by writing and by speaking. I project my ideas to others using nuance, idiom, tone of voice, and body language. I do it in business presentations, group meetings, in proposals, job interviews and resumes. But how do I know that the message is [More]
I once worked for a brilliant leader... whose mother tongue wasn't English. To my horror, I discovered that he didn't always understand every word that I spoke or wrote. With increased diversity and a more global business environment, expect this to happen more and more frequently. The challenge selling a [More]
Today, I appeared on two very different radio shows. The first was CKTB in St. Catherines, a local market, where the host had a number of specific questions he wanted answered. It was a fast-paced Q and A format on the lunchtime talk show. The second interview was on CBC [More]
You're in the elevator, or waiting in line at the coffee shop, and someone says to you "Aren't we going to meet in just a few minutes? Tell me about yourself..." While you may not be ready to meet the person right then and there, the opportunity to make a [More]
Most first impressions are formed within the first 10 seconds of conversation. Most hiring managers will take only 20-40 seconds to screen a resume. Most prospects will tune out a sales presentations in the same amount of time. What is the key to forming that first great impression? To speak [More]
Who doesn't remember the old adage "Do as I say, not as I do"? For today's sophisticated manager, this expression is certainly not appropriate. But how about "It's not what you say, it's what you do"? This variation is better, as it focuses on action. Furthermore, when you do and [More]
During school, we learned about the five W's as elements that should be used in a great story. But as leaders, they serve an even more important purpose. These Five W's, Who, What, Where, When, and Why, along with others like "How", are words that start questions. In particular, they [More]
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