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Communication

  • Viewpoint: Corporate voice cop-outs, authenticity, and accountability

    Viewpoint: Corporate voice cop-outs, authenticity, and accountability

    In his 2003 Australian best-seller Death Sentence: The Decay of Public Language, author Don Watson rails against lifeless, plastic corporate-speak.   He complains that too often, organizations hide behind their words, instead of connecting with their audiences with an authentic voice.  While he was writing about traditional communications, his point is [More]

  • Clickbait Headlines Lose Trust

    Clickbait Headlines Lose Trust

    Have you ever been gulled into reading an article, blog post, or viewing a video because of the headline?  Not the descriptive type of headline (such as Clickbait Headlines Lose Trust), but the kind that reels you in, like a helpless fish on a line. If you're not sure you've [More]

  • Choosing your Marketing Voice

    Choosing your Marketing Voice

    Have you ever considered why some emails resonate, and others seem just a bit off? While the general topic of copywriting has been handled here quite well, too often emails - especially ones that form part of a marketing automation sequence - fail because of one thing: voice. Consider these [More]

  • Marketing Fluff: Increasing your value per word

    Marketing Fluff: Increasing your value per word

    When you write, does everything that you put down on paper - or come out of your mouth - deliver exceptional value? Or is there a certain amount of low-value filler that invades your communications? There are three strategies that can significantly upgrade your value in the eyes of your [More]

  • Three keys for a website that converts

    Three keys for a website that converts

    What makes a web site great? What might come to mind is great design, easy-to-find information, and intuitive functionality. These may have made the top of the list in 2003 (or even 2013) , but are, at best, merely sufficient today.Many professional marketers now understand where the web fits into [More]

  • 11 killer copywriting techniques

    11 killer copywriting techniques

    Here's a question you don't get asked every day: how much do you really know about writing?  And more particularly, the craft of copywriting?  Unless you do this for a living or had extensive training , the answer is likely not very much. Yet no matter your particular role or responsibilities, copywriting is an [More]

  • Insight: How not to sell

    Insight: How not to sell

    Marketing and sales are at the core of almost every organization. Whether it is writing a proposal for a prospect, encouraging a person to join your organization, or selling an internal team on a concept, the act of gaining alignment and commitment is critical. More evidence of the importance of [More]

  • Top 10 Content Marketing Posts

    Top 10 Content Marketing Posts

    How is your content planning for the year coming along?  Or, perhaps the plan is in place, but you are now looking at a blank page, with an old-fashioned case of writer's block. Fear not, as we have collected the top ten posts on content creation and inbound marketing. Blog [More]

  • Ten tips for when the media calls

    Ten tips for when the media calls

    The phone rings or an email arrives (or a Twitter direct message appears) from a journalist, asking for your opinion on a particular topic.  What should you do? a) Panic b) Answer their questions c) ??? Journalists are half sleuth/half expert communicator:  they are paid to find out what is [More]

  • Three Blog Archetypes: Writing for Results

    Three Blog Archetypes: Writing for Results

    Have you noticed that each magazine, newspaper, and TV news show has its own style?  They do so because style builds brand equity with their target audience.  But look underneath the glitz of style, these pros have structured each story almost exactly the same. Or in other words, every episode [More]

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