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Sweat the Small Stuff

by Randall Craig on March 7, 2006

Filed in: Blog, Make It Happen Tipsheet, Motivational,

Tagged as: , , ,

Several years ago. I decided to change my voice message to one that ended with an enthusiastic “Have a Great Day”. Soon afterward, something funny started happening. When clients and colleagues left messages, they invariably ended with “Have a Great Day” too! This got me thinking about how something as simple as a changed greeting can impact – and motivate – others. While changing your voice mail may not be your cup of tea, there are many other ways you can sweat the small stuff:

  • When someone asks how you’re doing, answer “Pretty Good” instead of “Not Bad”.
  • When someone approaches you, consciously put on a smile before looking up from your work. In fact, try answering your phone with a smile on your face, instead of a frown. (You’ll sound different.)
  • Say Please or Thank you whenever you ask something of someone else. Basic politeness shouldn’t ever go out of style.

This type of investment is one that rubs off – and pays off. The smallest things can make the biggest difference, especially when it comes to motivating those around us. (Now smile, have a great day…please?)

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Randall Craig

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Randall has been advising on Web and Social Strategy since 1994 when he put the Toronto Star online, the Globe and Mail's GlobeInvestor/Globefund, several financial institutions, and about 100+ other major organizations. He is the author of seven books, including the recently released "Everything Guide to Starting an Online Business", and speaks across North America on Social Media and Web Strategy. More at and

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