Several years ago. I decided to change my voice message to one that ended with an enthusiastic “Have a Great Day”. Soon afterward, something funny started happening. When clients and colleagues left messages, they invariably ended with “Have a Great Day” too!

This got me thinking about how something as simple as a changed greeting can impact – and motivate – others. While changing your voice mail may not be your cup of tea, there are many other ways you can sweat the small stuff:

• When someone asks how you’re doing, answer “Pretty Good” instead of “Not Bad”.
• When someone approaches you, consciously put on a smile before looking up from your work. In fact, try answering your phone with a smile on your face, instead of a frown. (You’ll sound different.)
• Say Please or Thank you whenever you ask something of someone else. Basic politeness shouldn’t ever go out of style.

This type of investment is one that rubs off – and pays off. The smallest things can make the biggest difference, especially when it comes to motivating those around us. (Now smile, have a great day…please?)

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