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Trusting Opportunity

by Randall Craig on January 8, 2008

Filed in: Blog, Make It Happen Tipsheet, Management, Retention

Tagged as: , ,

If you are in the profession of sales, and your key contact at a client quits, is this a good thing or a bad thing? If your boss moves to another department or a division, is this a good thing or a bad thing?

Both of these situations are full of risk. Your new manager may decide that they don’t like what you’re doing – or that they just don’t like you. You suddenly have no credibility beyond your title and job description, and will have to prove yourself all over again. If you don’t perform, you may even find yourself out of a job!

On the other hand, these situations are great opportunities.

  • The opportunity to “convert” your old manager into a mentor, coach, and great reference.
  • The opportunity to start afresh with your new manager, possibly even changing some of your responsibilities.
  • The opportunity to be pulled by your old manager into their new group.

Earning the trust of your new manager is a key career skill that gets better with practice. In fact, earning the trust of those around you yields results well beyond the workplace.

This week’s action item: Trust is something that shouldn’t be taken for granted with a potential new manager – nor your existing one. Earning the trust of those around you is a skill that only improves with practice – so practice it by always delivering on your promises.

Note: The Make It Happen Tipsheet is also available by email. Go to to register.

Randall Craig

@RandallCraig (follow me)



Randall has been advising on Web and Social Strategy since 1994 when he put the Toronto Star online, the Globe and Mail's GlobeInvestor/Globefund, several financial institutions, and about 100+ other major organizations. He is the author of seven books, including the recently released "Everything Guide to Starting an Online Business", and speaks across North America on Social Media and Web Strategy. More at and

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