Recently, a client sent me an email with the title of this blog posting in it. He was decrying the problem of another vendor who was not responsive, and who was only giving "good" service. I've certainly read that other great book, Jim Collins' Good to Great, which speaks to [More]
I was remarking the other day how crowded my fitness club was, and I was reminded about the semi-annual migration that tends to happen just after the holiday season, and just before the bathing suit one. For those who have figured out how to embed fitness into their weekly routines, [More]
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