What can the world of manufacturing teach us about Social Media, Marketing, and Stakeholder Engagement? On the face of it, not much, but look more closely, and there are two concepts that are surprisingly relevant: Continuous Improvement, and Just-in-Time. Continuous Improvement: In the manufacturing world, continuous improvement is all about [More]
"We've got that covered" is a very satisfying thing to say when you are asked what your organization is doing to engage stakeholders online. Sadly, our research, covering 400 different organizations across the country, shows this isn't true: very few actually are "covered". The next year's research on the same [More]
"I am great! Really. Truly great! Really!" How many people (or organizations) have marketing strategies that boil down to self-serving claims of greatness? (Too many.) How effective are these emails, LinkedIn profiles, ads, websites, TV commercials, or billboards? (Not effective at all.) There is a trust hierarchy of marketing strategies: [More]
Frameworks and models are a great way to unpack a challenge, and often provide clues as to how it might be solved. Here are three that I have written about extensively in my books... but never together. Model One: One of the most powerful real-world networking techniques is called "give-to-get". [More]
Ever feel slighted, ignored, disenfranchised, "sold to", taken for granted, or just plain commoditized? For many prospects, these feelings are what prevent a sale from taking place. They prevent repeat sales, prevent referrals, and encourage negative word-of-mouth. Clearly, great customer service - supported by great training and great management - [More]
It's always easy to look at other organizations - or other people - and marvel at their incredible foresight, acumen, and investment. To look at some of the most successful companies and their products - Apple and Google come to mind - and say "They were just lucky" is too [More]
In 1997 there was no Google. In 2002 there was no Facebook. There was no Twitter in 2004, Alexa only made it's debut in 2014, and TikTok in 2017. There is no indication that the pace of innovation will slow, so how can you plan for the future when the [More]
Every organization - and every individual - can find themselves somewhere on the three-tier Digital Communications Engagement Index. Where are you? Level I, Passive: At best, passive users have a profile on a few sites, but do very little otherwise, with the exception of responding to the occasional connection request. [More]
Picture this scenario: An employee gets charged with a serious offense and the company's name gets mentioned repeatedly in the news reports. The reporters found the connection to your organization by scanning through Social Media. Or this scenario: A subcontractor tweets (or posts pictures) celebrating the conclusion of a major, [More]
Steve Jobs was a visionary: incredible focus, a market disruptor, a tech genius, a serial entrepreneur, and so on. All true, but there is also something else - a thread that underlies and connects everything that Apple does: their focus on the empowered customer. From day one, this was reflected [More]
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