If you are in a meeting, and the speaker seems to be repeating themselves, is it their fault… or yours? While it is true that communication is tough, could it be that they are repeating themselves because they “see” that you aren’t listening? They reason – sometimes subconsciously – that repetition brings retention.

To signal other meeting participants that you are in tune with the conversation requires active listening. And in those cases when you begin tuning out, active listening skills will get you back on track.

Active listening both increases your connection with the subject matter under discussion, and increases the speaker’s confidence, both in  themselves and in you. It is a key skill for professional success, whether you are listening to your your colleagues, doing business development, or negotiating a contract.

While most people already know how to do this, they sometimes don’t recognize all of the different cues that are available. Here are a few:

• Sit up straight in your chair – don’t slouch, lean to the side, or recline.
• Take notes as you listen – but keep your eye on the speaker
• Ask meaningful questions
• Incorporate the speaker’s points into your next comment
• Interject with “yes”, “mmmm”, “ok”
• Use your body language to acknowledge their points: nod, smile, etc.
• Summarize your understanding of the conversation
• Summarize any mutual action items

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