by Randall CraigFiled in: Blog, Make It Happen Tipsheet, Marketing, MobileTagged as: Digital Strategy, Engagement, Growth, Mobile, Technology
What have been the most transformational marketing innovations in society? TV and Direct mail/database marketing rank up there. Email, the web, and social media also do. And so does mobile – but why?
It is too easy to think of mobile as nothing more than a small screen. Web designers and developers work hard to ensure that their sites are responsive – a web design that automatically reformats itself for the desktop, tablet, or cell phone screen. And then the effort stops.
Mobile is unique not because of the screen size, but because it keys into two critical marketing triggers: location and urgency. Yes, it is true that a flyer outside a retailer’s shop meets these criteria, but the flyer is a one-way broadcast. There is no interaction, there is no user identification and there is no tracking. And because of this, there is no “big data” that can later be mined to encourage a later transaction.
While the possibilities for mobile marketing range from text, to location-based emails, to location-based social sharing, to who-knows-what, there are several principles that are critical for mobile marketing using the web, whether it is an app, messaging, or a mobile-responsive website:
1) The principle of location: Because a user is only using mobile when they are either looking for something, or they have already arrived, the device needs to take this into account. Directions “from here”, the local location’s phone number, the currency, local spellings, and local-only deals should be front-and-center.
2) The principle of just-in-time: If someone is checking their smart phone, it is likely because they are in the midst of a specific customer journey. Yet once they leave the location, the likelihood of them transacting quickly diminishes. Time-bound deals and up-to-the-minute dynamic content are urgency triggers, and a powerful call to action.
3) The principle of simplicity: Most mobile sites have the exact content as the main site, but accessed through a revised navigational structure. It is far less likely that a user will use their smartphone to drill into the depths of your site to read several pages online. Strip away the less relevant, and give the user what they need up front: drive them to action. If the site is 80% less complex, you’ll have that much more activity.
4) The principle of trust: Many mobile strategies – and often mobile loyalty apps – have hidden location data tracking, that, when discovered quickly destroy the trust and loyalty they are supposed to build.
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