Not every work day is a great day. A client is pressuring you about a deadline. Your colleagues aren’t doing their share of the work. Your key go-to person isn’t doing her normal bang-on job. And of course, you forgot to bring your Starbucks card, which means that you are stuck with the yucky stuff from the office.

Even if this isn’t your normal day, it becomes too easy to slide into the role of the complainer. And when you look around the office, how many others are unhappy with their “coffee” too? When this becomes the norm, the whole workplace becomes toxic. It becomes a place where there is no personal or professional growth. And it becomes a place that people want to leave.

Besides upgrading the refreshments, what can YOU do if this has started to happen at your workplace? Remember that the only thing that is under your personal control is… you. So consider the attribute that most irritates you in others. Then ask yourself whether you are indeed the best model for the “correct” behavior. If we’re honest with ourselves, we can usually find at least some room for improvement.

What if we were able to model the behavior and attitudes that lead to success? This approach provides concrete examples to those around us which, bit-by-bit, can be learned and emulated. Doing this adds a positive balance to a negative environment. And in those situations where we must criticize, there will be congruency between what we’re asking and what we’re acting.

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