Recently someone asked me to discuss how to choose interview questions, and specifically how to look for for people with a great work ethic. Here's how I answered: If you are of the mind that past performance is an indicator of future performance, then part of what you want to [More]
Have you ever wondered how a professional athlete chooses their sport? While they may have some natural ability, this isn't the whole story. Their path to stardom likely looks like this: They started early, They practiced relentlessly, They found a coach who cared, They loved what they did, and They [More]
Did you reach your quota? Have you completed that report? Did you win your case? How many people did you serve today? While you might be measured on different criteria, there is one common thread: each of these statements focuses on results. And focusing on results... results in, well, results. [More]
When was the last time your boss said "good job"? Of course, good leaders understand the importance of praise, and we always feel motivated when this happens. But is there a connection between doing a good job, and getting a better one? There is - but not in the way [More]
Recently, a client sent me an email with the title of this blog posting in it. He was decrying the problem of another vendor who was not responsive, and who was only giving "good" service. I've certainly read that other great book, Jim Collins' Good to Great, which speaks to [More]
If you put your mind to it, you can do anything. How many times did you hear this from your mother, father, or favorite aunt or uncle? If you're like most people, you've heard this expression many times -- when you were growing up. (As an aside, how many times [More]
Sales managers use an interesting description for their salespeople: they are either farmers or hunters. Farmers sell more by cultivating existing relationships, while hunters sell more by developing completely new ones. Most people don't think of themselves as salespeople, but in truth, everyone has at least one thing to sell: [More]
When was the last time you read a good book? Or rather, when was the last time you read a good book that was good for you? No, not a trash novel, or even one that is mildly entertaining. What is a good book? It is one that moves you [More]
What goes through your mind when you get an unsolicited call from someone you met at an event several years ago? Typically, they ask you for something: an informational interview, a sales pitch, or perhaps an introduction to a third party. You think: Who is this person? Why are they [More]
Creativity can help you solve some of the most difficult problems, which is why it is why it is valued so highly by clients (and your employer). Yet why are some people seemingly so creative, and others aren't? Creativity in business is something that you can develop through practice with [More]
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