by Randall CraigFiled in: Blog, Engagement, Make It Happen Tipsheet, Social MediaTagged as: Digital Strategy, Inbound Marketing, Intranet
With so much focus on public social media sites (Facebook, LinkedIn, Twitter, etc), many are now questioning how these same social media concepts might be used within the organization, especially in the post-COVID work-from-home world.
The fact is that most organizations function exceptionally well precisely because of the real-world internal social networks that have always existed. The difference is the name: water cooler conversations, going for a coffee or lunch, meetings, and collaboration.
When technology made its appearance several decades ago, collaboration was improved (or not?) through email and “reply all” on one hand, and by archival intranets on the other.
Today, most organizations strive to improve collaboration, both in real-time and asynchronously. This is powered equally by increased user fluency with external social networks, increased competitive and economic pressures, and work-from-home. It is also powered by “network” corporate structures where contractors, partners, and others have long-term collaborative requirements: they may not be employees, but they are definitely insiders.
Unfortunately, in many organizations the desire to improve collaboration is left up to individuals. As a result, one of four things happens:
Clearly this last option is the most desirable, but what does it really mean? Here are eight practical internal social media tactics that can get you started:
Yet even if the organization invests in the infrastructure, and even if the pent-up demand for collaboration is huge (it often isn’t), most internal social media efforts are doomed to failure. Success requires two key activities: active senior management engagement, and a formalized launch, training, and support plan.
To develop a collaborative culture you will need to start somewhere. This week, inventory your progress based on the ideas in this tipsheet, then select the most pressing obstacle for potential action.
Insight: The organizations who had implemented some of these pre-COVID had a head start once so many people started working from home. Others quickly had to shuffle to implement stop-gap measures to allow work-from-home to function. Now that a bit of time has elapsed, might it be appropriate to think about collaboration more strategically.
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