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Engagement

  • Email List Quality

    Email List Quality

    Jack Welch, the former CEO of General Electric, is regarded as one of the most successful business minds of all time. At one time, he held that the bottom 10% performers across his business should be fired, and replaced with new people. The reasoning was that since they were at [More]

  • CRM Fundamentals to Build your Business

    CRM Fundamentals to Build your Business

    Unfortunately, the answer is rarely found within instruction manuals, YouTube videos, and training, as these are often focused either on configuration, or on the "clickety-here, clickers-there" of how to use each bit of system functionality. Or, management believes the myth that the system will work only if every field must [More]

  • The Database Thought Leadership Test

    The Database Thought Leadership Test

    Let’s consider the snail-mail mailing list. This was usually a database file maintained in a central computer. To send a mailing, you printed the labels onto labels, and then sent the labels to a mailing house to be manually affixed to what was being sent. Usually the process took weeks. [More]

  • The Activity Level Thought Leadership Test

    The Activity Level Thought Leadership Test

    The activity level test is simple: how "busy" is the thought leader? The more they are creating new intellectual property (books, blogs, podcasts, research, etc.), speaking at events, and engaged in conversations on social media, the higher they rank on this dimension. Sadly, one of the things that would-be thought [More]

  • 11 ways to build creativity into brainstorming

    11 ways to build creativity into brainstorming

    Many leaders find themselves faced with the difficult task of harnessing their team's creativity to solve challenging problems.  Yet so often, group brainstorming yields little or no significant benefits.  Why? Sometimes it is a question of facilitation skills.  Sometimes a lack of creative process.  But often it is because of [More]

  • 21 ways to have more effective virtual meetings

    21 ways to have more effective virtual meetings

    One of the biggest drivers of efficiency (and cost-savings) over the last decade has been the growth of virtual team meetings. Especially since COVID, who hasn't received a request to join one, using a technology such as Zoom, Skype, Google Meet, Webex, Gotomeeting, or one of the dozens of other [More]

  • Building a collaborative culture: eight internal social media tactics

    Building a collaborative culture: eight internal social media tactics

    With so much focus on public social media sites (Facebook, LinkedIn, Twitter, etc), many are now questioning how these same social media concepts might be used within the organization, especially in the post-COVID work-from-home world. The fact is that most organizations function exceptionally well precisely because of the real-world internal social networks [More]

  • Building engagement and community

    Building engagement and community

    Engagement and community both seem to be the ultimate goals for those involved in the Social Media game. Yet building it seems shrouded in mystery; ask many successful community managers, and it is a combination of secret sauce, luck, and a strategy that has been built after-the-fact to explain their [More]

  • 17 Ways to Reduce Engagement

    17 Ways to Reduce Engagement

    Is Engagement at the center of your digital strategy? Likely yes.  But is it possible that you are working at cross-purposes, spending time and resources on negative activities that actually result in disengagement?  If so, you're not alone. Use this post as a checklist: how many of these seventeen negative [More]

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