by Randall CraigFiled in: Blog, Communication, Make It Happen Tipsheet, MarketingTagged as: Copywriting, Digital Strategy
Have you ever been in a situation where someone has used a word that seemed wrong? Or maybe out-of-place, suboptimal, or or ill-considered? Each of these three words means something slightly different, and each tugs a slightly different emotional chord, although in this case, they are all negative.
The words we choose have a direct impact on the recipient’s state of mind, and their motivation to act. In no other place is this more true than on the web – and particularly with information collection forms.
Most forms will ask for basic information (name, email, etc), followed by some demographics or qualifying questions. When the user clicks Submit, their info is sent to the server. Think about it: “Submit” – a borg-like term. It’s a close relative of the unkindly word submission, and is hardly a positive, encouraging, user-friendly choice. You WILL submit!
There are other terms (“Go“?) that are far more neutral; but is that the best we can do? Consider the hierarchy of terms that can be used:
Each information collection form on your website is an offer for engagement. This week, double-check your wording and make sure that it is inviting.
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