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BLOGTwo ears and one mouth

by Randall CraigFiled in: Blog, Learning, Make It Happen Tipsheet, Personal Development, Skills DevelopmentTagged as:

Did you ever wonder how children can so quickly learn new things? And ever hear the expression “Children should be seen, and not heard”? Maybe there is a connection between these two concepts that can help us be better leaders.

Consider: it is 100% impossible to learn from others if you are the only one who is talking. This is true during important client meetings, a project update from your staff, while having a personnel discussion, or even at home, when you are making a decision with your significant other.

Unfortunately, some people prefer to hear themselves speak – and therefore unwittingly cut themselves off from the information they need to make decisions – and the relationships they need to manage effectively. What differentiates a great leader – or a great anything – from the average one, is the quality of their listening skills.


During the next week, test yourself. In each conversation you have, what percentage of the time are you talking, instead of listening? Then, try setting a goal to “improve” this ratio. And remember, you have two ears and one mouth for a reason.

Marketing insight: What would we look like if we looked like our marketing strategies?  For most of us, our head would have a microscopic ear that sometimes didn’t work, and ten or eleven mouths that were constantly in motion.  Putting aside the weird visual,  marketing strategies that focus on listening and engagement are always more effective than those that only “talk”.  Again, you also have two ears and one mouth for a reason.

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