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BLOGThe Toughest Question

by Randall CraigFiled in: Blog, Make It Happen Tipsheet, Strategy

With millions of pages written on the subject, presumably there is an answer for every Digital Strategy question that comes up.  Unfortunately, this is not the case – and it’s not Google’s fault.

When the web first started, the challenge was that with so few sites, there was very little that could be indexed.  Today, the opposite is true:  there is too much.  And with so much change – and new content coming online every minute – any answer you find is probably not a perfect match.  And if it is close, it soon becomes stale-dated.

Consider where this complexity comes from, and why the problem will only continue to grow:

1) The business environment is shifting. Yesterday’s answers won’t necessarily work today, and certainly won’t work tomorrow.

2) Technology is changing. Consider that a mere few years ago, there was no YouTube, Apple Watch, or Alexa.  Nor were tech basics like Ajax, Cloud computing, VOIP, and many others.

3) Marketing is no longer the same. From the old school of the four P’s (price/product/place/promotion), to the new school of crowdsourcing, viral marketing, and digital marketing, businesses have a dramatic increase in the number of tools available.

4) Business Strategy is changing. Each business has a unique history, and (hopefully) a unique strategy moving forward. The “right” answer that you find (which was written for one purpose) is not necessarily correct for yours.  And of course, since strategies change every few years, an answer that might have sufficed back then may be wholly inadequate now.

And with this complexity, Google and other search engines need to prioritize an ever-growing index of content, making finding the relevant – and the right – answers even doubly hard.


Over the years I have tackled a number of management and digital strategy topics, but now, I would like to turn the question back to you:  What would you like to see addressed in upcoming Tipsheets?  What is the one question that you’ve always wanted answered… or at least a new perspective on?  This week, help me help you by sending a Tweet to @RandallCraig, or an email to me at request (at) RandallCraig (dot) com.  Finding the right answer may be tough, but your feedback means these Tipsheets can help.

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