Make It Happen
My Tipsheets are chock full of ideas. They are all aimed at translating knowledge into a quick, action-oriented 60-second nugget.

First Name:
Last Name:
Tipsheet Archive
Randall's Resources
Whenever I speak or write, I often prepare extra "bonus" materials.
Enter the Resource Code to access this special content:
Resource Code:
Try this example Resource Code: eventplanning

Is Content Dead? (Yes… and No)

by Randall Craig on June 3, 2016

Filed in: Blog, Communication, Content, Make It Happen Tipsheet

Tagged as: , ,

Many marketers have recently “discovered” content marketing.  The theory is that if you put more content out there, prospects (clients, job candidates, members, etc) will find it, self-identify, and then beat a path to your doorstep.

The benefits of investing in content are legion: an easier education and sales process, better quality leads, better conversion rates, reduced cost of sales, and a group of engaged ambassadors who willingly spread your good word throughout their networks.  So with so many benefits, an organization would have to be foolish not to invest in content, and invest in it significantly.  So they do.

Unfortunately, many of these benefits are never delivered – and the reason is clear:  Content in and of itself has zero value.  Content only has value as a tool to help the target user achieve a goal or solve a problem.  To build a viable content marketing program requires three elements:  Relevance, Relationships, and Results.

  1. Relevance to the audience:  The right content must be available for the right audience in the right format at the right time.  If the audience feels the content is irrelevant, it will see the organization as… irrelevant.  If the quality is poor, it will see the organization as poor.  And so on.  A common mistake: content is created that is important to the sponsoring organization – and not the audience: this is a sure-fire interest-killer.
  2. Relationships:  The underlying goal of any content marketing program is to build a relationship with the target user.  The relationship moves from awareness, to preference, to trial, and ultimately commitment. For this reason, the goal of each content piece (howsoever delivered), must also be aligned to these four relationship curve stages.  This blog post, for example, achieves the goal of awareness (in case you discovered this from an email link or Google search) as well as preference (since reading many posts builds affinity and trust.)
  3. Results:  If the goal is to deliver results by improving relationships, how do you know when you are successful?  Or if you are producing the right content?  Measuring engagement and conversion allows for easy mid-course corrections, and a more aligned content strategy.

In a certain sense, content marketing is like a magnet.  When done well it serves to attract, but when done poorly – by not following these three R’s – content yields the exact opposite effect.  It diminishes the brand.

So is content dead?  Dead content is dead, but relevant content that builds relationships and delivers results is alive and well.

This week’s action plan:  Look back at all of the content that you have produced over the last year, whether it be newsletters, blog posts, whitepapers, or video, and evaluate it against these criteria:  How did each piece grade for relevance?  For building relationship.  And most importantly, for results.

Marketing Insight:  As more and more organizations flood the market with their content, the value of content will be driven lower and lower.  Quality content, on the other hand, can differentiate your organization, achieve higher Google rankings, and increased social shares.  Implication: if you are building content today, it is competing for attention with the better quality content of tomorrow. Build it right the first time and it will have a stronger, and longer, long tail.

Marketing Insight #2:  Relevance, Relationships, and Results are just as applicable to email marketing.  And to all marketing.

Note: The Make It Happen Tipsheet is also available by email. Go to to register.

Randall Craig

@RandallCraig (follow me)





Randall has been advising on Digital Strategy since 1994 when he put the Toronto Star online, the Globe and Mail's GlobeInvestor/Globefund, several financial institutions, and about 100+ other major organizations. He is the author of eight books, including Digital Transformation for Associations, the Everything Guide to Starting an Online Business, and Social Media for Business. He speaks and advises on Digital Transformation, Digital Trust, and Social Media. More at

Leave a Comment

Previous post:

Next post: