There is an old “joke” in the web development world that is both funny and sad:  What is the difference between a $20,000 website, a $200,000 website, and a $2 million one?  Answer:  The gullibility of the client.

In 27 years of building websites, I have NEVER met a gullible client, which is why this joke is so offensive.  And if we did, we expect that they would “smell a fish” if they were presented with a nonsense proposal.

Yet surely there are differences between the cheapest websites, and the most expensive?  And is there a connection to the amount you pay for the site (and therefore the degree of functionality) and it’s connection to your strategy? Or in other words, should you look at your website as a commodity, or as your most important strategic asset?

The cheapest sites are templated sites from consumer or small-business web hosting providers. These are offered “free” to serve as a barrier to cancelling the hosting contract; no one but the smallest solopreneurs use this option.

Next up are sites built on proprietary content management systems: rarely is there custom design here either. Special functionality (email lists, blogs, calendars, e-commerce) are usually sold as upgrade modules.  The downsides of this approach include little design flexibility, the inability to add special functionality beyond the modules that are available, and vendor lock-in.  Security is also a risk point.  While this approach was popular 15+ years ago, most organizations don’t see it as a viable approach today.

At the “bottom” of the business-class website barrel are basic brochure sites:  This usually means 5-10 pages, a blog, custom design work, basic site analytics and a site that is built on an open-source social platform such as WordPress or Drupal.  Beyond this, it is simply a question of adding options – here is a partial list:

1. Add responsive (eg mobile friendly) design
2. Add compliance with accessibility  legislation (eg WCAG 2.0 Level A or AA)
3. Add strategy
4. Add content creation (writing, or editing, or both)
5. Add usability testing
6. Add built-in SEO
7. Add basic functionality (lead gen forms, calculators, etc)
8. Add a separate development server
9. Add connections with Social Media
10. Add security, firewall, and protection from denial of service attacks
11. Add stress-testing
12. Add e-commerce
13. Add multilingual support
14. Add more advanced site analytics
15. Add a persona-based strategy
16. Add a staging site
17. Add separate database and content servers
18. Add members-only area and user management
19. Add distributed content management and roles
20. Add micro-sites and landing page management
21. Add geolocation services
22. Add a content delivery network
23. Add training
24. Add workflow and content approvals
25. Add integration with Marketing Automation and/or CRM systems
26. Add integration with ERP and/or financial systems
27. Add advanced tracking and monitoring
28. Add personalization, contextual content delivery
29. Add advanced usability testing
30. Add integrated analytics
31. Add page-based optimization
32. Add advanced SEO
33. Add mobile app integration
34. Add omni-channel support
35. Add locally-hosted versions of the site in different continents
36. Add advanced security and user authentication
37. Add integration with an Extranet and Intranet
38. Add monitoring and technical optimization
39. Add consulting on governance

Beyond the specific features of the site, another driver of cost is the content: who writes it, who edits it, and who approves it.  Connected with this is the total page count of the site: more pages mean more templates, more content loading time, more site testing and more graphics that need to be created, optimized, and loaded.   Finally, the largest sites may be part of an organization’s digital transformation strategy.  In these cases, the website is really the vector to drive process change, both internally and externally.  All of this takes time and incurs cost.

Generally speaking, as more is expected of the website, the “optimal” platform changes to an industrial-strength – and significantly more costly – platform such as Adobe Experience Manager or Sitecore Experience Manager.

Yes, the simplest websites are fast becoming commodities; but user expectations, competitive pressures, and legislative requirements are also forcing many organizations to re-look at whether their current site is pulling its weight.

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