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Randall’s weekly perspective, rants, provocative questions, innovative models and responses to current thinking.

  • Effective decision-making: RACI vs RACIO?

    Effective decision-making: RACI vs RACIO?

    This story is exceptionally common in growing organizations – and there is a solution: RACI. RACI (Responsible/Accountable/Consulted/Informed) is a decision-making framework that recognizes that each person connected to a decision has a different role: “Responsible” is who is doing the job; “Accountable” is the person who is ultimately answerable for [More]

  • Two Post-Merger Integration Strategies

    Two Post-Merger Integration Strategies

    The rationale for most mergers always includes an expectation of synergies. But does this mean always cutting from the acquirer? Or is there another approach to a successful post-merger integration? 1) Handle the integration as an acquisition. And therefore transfer everything to the acquirer’s systems, processes, and organizational structure. Make [More]

  • Five Questions for Assessing Project Complexity

    Five Questions for Assessing Project Complexity

    How can we set up guardrails to make our calculations more accurate and objective? Here are my quick five questions to assess how complex any given initiative will be: Is the challenge one-and-done? Or will many iterations be required before the challenges (and potential solutions) are optimized ? How many? [More]

  • Client onboarding email: First step

    Client onboarding email: First step

    [First name…] To make our time more productive, a few things… 1. To help me quickly get up to speed on your context, would love to go through any documentation that you have handy. If you don’t have, or would rather not share, not a problem. Strategic plan / business [More]

  • Innovation, Quality, and the Challenge of Exceeding Client Expectations

    Innovation, Quality, and the Challenge of Exceeding Client Expectations

    When is something “good enough”? It can take one hour to get something to a 90% quality. It would take another 10 hours to get it to 99% quality. And it would take even more to get it to 110% - the point where you’ve exceeded requirements, but reached your [More]

  • Two Ways Leaders Listen

    Two Ways Leaders Listen

    Everyone on your team has potential. Some people have a little, while some have a lot – but how many people truly invest the time to reach their potential? The person with less potential who invests in themselves will do far better than someone who has higher potential but does [More]

  • Learning, Facilitation, and Relationship-building at Leadership Retreats

    Learning, Facilitation, and Relationship-building at Leadership Retreats

    Learning: The value of a training component is that it achieves two important goals: It introduces new concepts, and it builds a common vocabulary around these concepts. When everyone goes back to the office, there is mutual understanding on the subject matter, and a support structure around it. Facilitation: The [More]

  • Reframing: The power of yet and the power of yep

    Reframing: The power of yet and the power of yep

    The technique is called Reframing. YET reframes a negative belief into one that opens the possibility to growth and mastery. Another example of reframing is the “power of YEP” (or if you prefer, the power of YES.) Like YET, the reframing happens internally. Consider when you are asked whether something [More]

  • Wiring Brand Values to Corporate Strategy: A Call to Action

    Wiring Brand Values to Corporate Strategy: A Call to Action

    Whether directly or indirectly, so much of the work we do with leaders and their organizations speaks to building brand values and culture, and how that impacts their growth. As an organization: 🤔 Who are you really? And who do you want to be? 🤔 Is your culture strong on [More]

  • Using Video in a Leadership Retreat

    Using Video in a Leadership Retreat

    As a rule, I would not want the camera running throughout the retreat. But as the meeting facilitator, I recognize that video can be a powerful tool, especially when used strategically. And especially when one considers how the video can be used well beyond the retreat itself. Here are five [More]

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  • Patrick Ferrier

    Patrick Ferrier

    President McGraw-Hill Ryerson Higher Ed

    Randall is a perceptive, highly innovative thinker with an acute awareness of the fundamental principles of business and a sincere curiosity in the promise of technology and how it can improve the human condition.

  • Bob Coffey

    Bob Coffey

    Vice Chair (ret'd) KPMG

    A top number one communicator and visionary with excellent skills and technical knowledge. I can recommend Randall without reservation.

  • Adrian Davis

    Adrian Davis

    President Whetstone Inc.

    Randall is a strategic thinker, analytical, and personal. He possesses intellectual muscle, a commitment to optimum outcomes and high integrity - I highly recommend him. Randall is first class!

  • Patrick Ferrier

    Patrick Ferrier

    President McGraw-Hill Ryerson Higher Ed

    Randall is a perceptive, highly innovative thinker with an acute awareness of the fundamental principles of business and a sincere curiosity in the promise of technology and how it can improve the human condition.

  • Bob Coffey

    Bob Coffey

    Vice Chair (ret'd) KPMG

    A top number one communicator and visionary with excellent skills and technical knowledge. I can recommend Randall without reservation.

  • Adrian Davis

    Adrian Davis

    President Whetstone Inc.

    Randall is a strategic thinker, analytical, and personal. He possesses intellectual muscle, a commitment to optimum outcomes and high integrity - I highly recommend him. Randall is first class!

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