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Transparency and Risks with Segment-of-One Marketing

The conventional wisdom is that segment-of-one marketing is the logical outcome of big data, and that the gains (more relevant targeting, more effective ad buys, lower costs, higher sales, etc.) far outweigh the risks. But...

Proposal Triggers: How to Generate More Business

So how to solve this problem? The high-level answer is that this is precisely what marketing should be doing: generating leads. And turning leads into proposals is precisely what the business development function is responsible...

Self-Made Scandals and the Long Memory of Social Media

And then, an old picture crops up, or an embarrassing tweet, or a tone-deaf social media post is surfaced. When this happens, your reputation — and a lifetime of good work — goes out the...

Fake vs Authentic Corporate Communications: Can We Do Better?

Sadly, many organizations (and some individuals) want the former, but their words and actions demonstrate the latter. Why? When it comes to marketing, there is always a strong linkage to emotion, with significant effort spent...

Addressing the Client Bandwidth Issue

Assuming that this is truly the reason (it sometimes isn't), then what are your options? Here are four ideas: The problem here may not be one of time, but one of prioritization. Work with the...

Building Trust: Main Character or Supporting Cast?

Every character in a script needs to see themselves as a main character. But the skill of the writer is to balance all of these "main" characters throughout the arc of the story, to hold...

CRM Fundamentals to Build your Business

Unfortunately, the answer is rarely found within instruction manuals, YouTube videos, and training, as these are often focused either on configuration, or on the "clickety-here, clickers-there" of how to use each bit of system functionality....

When You Get Hacked

While every situation is different, these action points will help you both recover… and reduce the risk going forward. Use this list as a checklist for when it happens, or as the basis for a...

Ten Challenges When Building an Affiliate Program

Unfortunately, launching an affiliate program is far easier said than done. And these programs rarely deliver on their promise; here are ten reasons why, and some clues on how to get them to deliver. Clients...

Brand Balance: Personal vs Organizational Brands

Smart leaders (and boards) recognize that brand balance choices are as strategic a decision as any other marketing one. Here are the five levels of brand balance, and why each may have a role. Level...

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