With so much focus on digital ROI and digital performance, an important issue is often forgotten: digital capability. This concept refers to an organization's ability to take advantage of the promise of digital, whether it be social media, marketing automation, CRM, or even just the web. Too often, the limiting [More]
If you are reading this and profess to have some expertise in Social Media, then you may be offended by my next comment: it soon won't matter, and your "expertise" is fast becoming irrelevant. Your long term career is in jeopardy, and your short term prospects are also questionable. Note [More]
It's not celebrated widely, but in August 2021 (August 6th actually) the world wide web turns thirty. From humble beginnings, this "child" has revolutionized the world in no less a transformational way than the industrial revolution a century earlier. Think about what didn't exist in 1991: eCommerce, eBay, ezines, online [More]
Chances are that you know how to drive, but cannot fix the engine. Eighty-five years ago, however, the answer would have been different. Motoring enthusiasts back in the 1930's and 1940's had to know the basics of automotive repair and troubleshooting, as the "newfangled" cars often broke down, needed constant [More]
In many old movies, and particularly westerns, there is a scene where the tracker listens to the ground, and pronounces the enemy coming from "that" direction. Or they look at footprints and pronounce that the person is two days ahead of them. In more modern movies, everyone knows that Superman [More]
Have you ever been asked whether you had a particular skill, and struggled to answer when the answer is clearly in the negative? While no one appreciates spin, there are a number of ways to answer, each with a unique nuance: Answer: Yes: If you are part of the Fake [More]
If you had gone to school in the 1800s, you would have learned important skills... like penmanship. Good penmanship required concentration, attention to detail, and many hours of practice; it indicated that you were cultured, educated, and serious about what you had to say. It spoke to our ability to [More]
Is there one person at your workplace who everyone knows can solve just about any problem? Is there one person that your manager goes to when they need to get something done? This person has a title: the Go-to Guy. It doesn't matter the task - big, small, clerical, managerial, [More]
Networking is probably the most important skill you can learn. It is a prerequisite for professional success, meet new friends - and even meet your spouse. Yet strangely, this key skill is rarely taught in school. We all seem to learn by happenstance. At its core, networking is actually very [More]
When was the last time your boss said "good job"? Of course, good leaders understand the importance of praise, and we always feel motivated when this happens. But is there a connection between doing a good job, and getting a better one? There is - but not in the way [More]
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