Have you ever had a meeting with your colleagues, or perhaps a client or prospect, and it didn't go as well as you thought it would? If so, you're not alone. While we all like to focus on the content of what we say, one thing will often get in [More]
In business school years ago, I learned an important lesson. It's not just what you say, but how you say it that can make a difference. Back then, we were asked to hand in two copies of each major assignment. One copy went to the professor who would mark us [More]
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