With so much focus on digital ROI and digital performance, an important issue is often forgotten: digital capability. This concept refers to an organization's ability to take advantage of the promise of digital, whether it be social media, marketing automation, CRM, or even just the web. Too often, the limiting [More]
Facebook now has over 2.5 billion users - an astounding number. On the other hand, you (or your organization) may have but 1000 or 10,000 - hardly a dent, and at best, a rounding error. Whether your number is on the lower side or hovering at a billion, this singular [More]
$134.81 Billion: this is Google's 2019 ad revenue. Google's keyword-savvy Pay-per-click selling machine allows any organization (or person) to specify keywords, construct an ad, and specify how much they would pay for a click. Google then puts the ad on a web page that contains the keywords. When a user [More]
Maybe you also have seen this TV commercial. After a service encounter, an attractive executive faces the camera, smiles and says, "It's all about me." If someone said this type of comment to you, what would you think? If everyone had this type of attitude, we wouldn't have volunteers, mentors, [More]
Are you one of those thousands (millions?) who build a social profile, only to find that you have very few "friends"? Maybe you are one of those millions (or billions?) of businesses that have built a website, but have found that no one is calling? Or no one is buying? [More]
Do you actively seek out different opinions than your own, or unwittingly reinforce your personal world-view by only consuming "agreeable" content? While we may think we do the former - who doesn't have a self image of being open-minded - too often we live in a bubble. The promise of [More]
How do you spend the first 20 minutes at the office each day? If you were in the 1970's, you would spend the time reading the newspaper, then organizing your inbox (the box on your desk), and finally looking at your calendar before "starting" your day. In the 1980's, you [More]
Frameworks and models are a great way to unpack a challenge, and often provide clues as to how it might be solved. Here are three that I have written about extensively in my books... but never together. Model One: One of the most powerful real-world networking techniques is called "give-to-get". [More]
Think back to when you last bought a book - did you check the reviews on Amazon? When you last booked a hotel - did you check the hotel rankings? There is an incredible conversation happening on the social web, and for the first time in history, there is transparency: [More]
You've created your own YouTube masterpiece, and after three weeks, it has 137 views. While the number is gratifying, if you're like many first-time content producers, you are probably wondering how to improve the viewership... beyond 10,000. Or a million. Or ten million. While there is no way to predict [More]
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