When a customer calls, do you rush to meet their needs? When you check into a hotel, do you expect prompt, courteous service? When you drive your car, do you always take the shortest routes - at the fastest speeds? And when you do a great job, do you want [More]
While some might disagree, the truth is - especially when you are pitching for a role - that your boss (or the prospective client) doesn't care about you. They only care about how you can solve their problems. In fact, the only way that you will get chosen for the [More]
Does your car need service every three months, six months, or just once yearly? How often do you need to change the oil, check the tires, or fill up the tank? Each car is very different. Like cars, every person is different. Some people are high maintenance, and others require [More]
Without a doubt there are at least some people who are reading this Tipsheet while also listening to music, having an instant-message conversation (or two), and speaking on a telephone conference call. Supposedly, multi-tasking skills improve with time: eventually, like the computers we rely on, we believe our brain can [More]
How much time do you spend just thinking? If you're like most people, most of your time is spent running from meeting to meeting, responding to urgent requests, urgent deadlines, and emergencies. When we're relaxing, we're checking our email, voicemail, or answering our cell phones. When we're exercising, we're either [More]
Have you hit a professional brick wall? Is it becoming harder and harder to get where you want to go? Career Inertia refers to all of those things that slow you down as you try to reach your goals: not obstacles that stop you in your tracks, but people and [More]
As many homeowners know, every few years you look at your home, and decide that one room or another needs a renovation. You go through the work, perhaps re-painting, perhaps purchasing new furniture, or perhaps doing something a bit more radical. When the renovation is complete, you know that it [More]
Is there one person at your workplace who everyone knows can solve just about any problem? Is there one person that your manager goes to when they need to get something done? This person has a title: the Go-to Guy. It doesn't matter the task - big, small, clerical, managerial, [More]
Recently, I came back from the annual convention of an association that I am highly involved in. There were plenty of keynotes, workshops, and networking that were simply excellent. But the value of attending only accrues after you come home. The next time you attend a conference or trade show, [More]
Are you ambitious and push everyone to reach your goals? Or are you analytical, reviewing all of the implications and details before you take action? Or are you an emotional decision-maker, deciding what to do based on your gut feeling? How you define your style, however, is completely irrelevant: your [More]
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