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  • Avoiding Social Incrementalism: Six Digital Strategy Insights

    Avoiding Social Incrementalism: Six Digital Strategy Insights

    If you are ahead of the curve in your digital strategy, you know there is no magic bullet: your days are spent making minor changes to improve SEO, more minor changes to improve on-page conversion, and A-B testing to improve email response rates.  Once each year, however, it makes sense [More]

  • Insight: Marketing Beyond Commitment with the Trust Chain

    Insight: Marketing Beyond Commitment with the Trust Chain

    The Trust Curve is one of the most important Marketing 2.0 concepts around.  It states that as trust builds over time, the relationship strengthens and the target person (prospective client, prospective member, prospective employee, etc) moves through the stages of awareness, preference, trial, and commitment. The job of marketing is [More]

  • Testing the Social Conversation

    Testing the Social Conversation

    Have you ever put your social influence to the test?  Or said another way, do others find you half as interesting as you do yourself?  If you're not sure, here are seven ideas that might spur some different thinking. 17 Ways to Great Social Engagement: Not sure why your blog [More]

  • Cut Marketing Costs?  Mission Possible

    Cut Marketing Costs? Mission Possible

    Most entrepreneurs have a secret that most larger organizations have sadly forgotten:  Cut your costs and you'll make more money.   And in no other area is this more true than in the area of marketing.  Why is this? 1) Momentum of the past:  If traditional advertising and promotion have always [More]

  • A Motivating Web Form Call to Action

    A Motivating Web Form Call to Action

    Have you ever been in a situation where someone has used a word that seemed wrong?  Or maybe out-of-place, suboptimal, or or ill-considered?  Each of these three words means something slightly different, and each tugs a slightly different emotional chord, although in this case, they are all negative. The words [More]

  • Time for a Twitter Wall? (Part Two)

    Time for a Twitter Wall? (Part Two)

    Looking for the fine print on successfully using Twitter/Chat at your event?  Here is Part two:  [Read part one] 1) Choose a hashtag:  Choosing a unique hashtag is critical; if you choose one that another organization is using, then their comments will be mixed in with yours.  CAFE, for example, [More]

  • Time for a Twitter Wall? Or Chat?

    Time for a Twitter Wall? Or Chat?

    You've decided - or you've been told - that it is time that your meeting incorporates Twitter.  In fact, the young keener in your office has assured you that doing so is actually quite easy - just set up a Twitter wall.  Unfortunately, you know that whenever anyone says this, [More]

  • Powerful Posts or Contrived Conversations

    Powerful Posts or Contrived Conversations

    Nobody asked me to write this post, but it is an exceptionally powerful one. Have you noticed that many (most?) online posts by organizations seem contrived? They are sales-focused, or narcissistic, or they're trying just a bit too hard to be friendly.  It is someone's day job - a "community [More]

  • Ten Tests: Can Your Website Live Through One More Year?

    Ten Tests: Can Your Website Live Through One More Year?

    How long do you keep your car?  Some people swap their car every 2-3-4 years, while others keep them for ten, and run them into the ground.  There are pros and cons to both strategies, and endless arguments about which is best: older cars have higher maintenance costs, sport some [More]

  • Marketing Insight: From Landing Pages to Microsites

    Marketing Insight: From Landing Pages to Microsites

    How many websites does your organization have? Of course there is the main site. Then there is the "old" site that includes all of the archival content. Then there are specialized microsites for various products, events, and advertising campaigns. And finally, there are  all of the landing pages that support [More]

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