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  • CASL: Double Opt-in is not Express Consent (and vice-versa)

    CASL: Double Opt-in is not Express Consent (and vice-versa)

    With seven-digit penalties, many marketers are looking carefully at how they are addressing the Canada Anti-Spam Law (CASL) and similar legislation in other parts of the world. Unfortunately, many are making a critical error that may later haunt them - and cost.  They are assuming that an email "double-opt-in" constitutes Express [More]

  • Action Bulletin: Canada’s Anti-Spam Law (CASL)

    Action Bulletin: Canada’s Anti-Spam Law (CASL)

    There is no doubt that SPAM - unwanted commercial electronic messages - is a major problem.  It consumes internet bandwidth, clogs our inboxes, and saps productivity.  The solution - spam filters - often makes the problem worse by wrongly filtering legitimate communications into the junk mail folder. Another solution, legislation, [More]

  • Blogging at the Intersection of Relevance

    Blogging at the Intersection of Relevance

    How often do you read a blog post that was just not relevant?  Or from the blog writer's perspective, how do you make sure that your content is relevant, makes a difference, and achieves its objectives? At a high level, there are three key steps that need to take place: [More]

  • Cutting Through the Digital Clutter

    Cutting Through the Digital Clutter

    How much spam do you get in your email box each day?  Probably too much.  How many Social Media "updates" do you read each day?  Probably too many.  And how relevant are they?  Not. In the past, the challenge that marketers faced - cutting through the clutter - was solved [More]

  • Looking for growth: Back to basics

    Looking for growth: Back to basics

    Looking to grow your organization?  If so, a key question is this:  Where are all of the "new" zip codes?  The ones that live in different sectors and geographies?  The ones who come from different cultural backgrounds and different generations?  The first-time bums in seats? One thing is for sure:  [More]

  • Avoiding costly web development corner cutting (Part II: 15 ways developers cut corners)

    Avoiding costly web development corner cutting (Part II: 15 ways developers cut corners)

    Have you ever received proposals from several vendors for the same web project, only to see a significant difference in their fees?  While a tightly specified RFP is supposed to guard against this, when it happens, there should be no real surprise. Here's why:  Every respondent will go (or should [More]

  • Avoiding costly web development corner cutting (Part I: Four key reasons developers cut corners)

    Avoiding costly web development corner cutting (Part I: Four key reasons developers cut corners)

    Have you ever purchased a new house, only to later discover that the contractor cut some corners?  And that buck or two savings for the contractor now translates into thousands of dollars of extra cost for you?  Unfortunately, many website developers have taken a page from the building trade, and [More]

  • When Market Research is insufficient… or ill-advised

    When Market Research is insufficient… or ill-advised

    Yes, we do market research.  In fact, for many years I have published industry benchmarking and best practices research in the area of Social Media.  So it might be surprising to read a post about when - and why - market research should not be done. At its core, the [More]

  • Learning Strategy from McDonalds… and Five Guys

    Learning Strategy from McDonalds… and Five Guys

    For those who aren't familiar with the McDonald's menu, there is something for everyone: burgers, fish, chicken (in a bun or nugget-style), salads, fries, gourmet coffee and desert.  If you arrive for breakfast, you can choose from yogurt parfaits, oatmeal, eggs, muffins, egg McMuffins, juices and coffee.  In other words, [More]

  • Avoiding Social Incrementalism: Six Digital Strategy Insights

    Avoiding Social Incrementalism: Six Digital Strategy Insights

    If you are ahead of the curve in your digital strategy, you know there is no magic bullet: your days are spent making minor changes to improve SEO, more minor changes to improve on-page conversion, and A-B testing to improve email response rates.  Once each year, however, it makes sense [More]

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