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  • Who is more important?

    Who is more important?

    When you are speaking to a large group, who is more important - the audience or you? Picture this:  there is an entire audience sitting on the edge of their chairs, listening to each and every one of your words. You may have been paid thousands to deliver your speech. [More]

  • Meeting Magic

    Meeting Magic

    How many useless meetings have you attended? And how many have you been in charge of? Whether the meeting is a team status review, sales pitch, in-person or via Zoom, following a structured approach can make an appreciable difference. Consider this framework: Define the purpose of the meeting: Before you [More]

  • Nickels and Dimes

    Nickels and Dimes

    If you had a choice to be paid either $500 or $1000 for a service that you delivered, which would you choose? Most of us would choose the greater amount; after all, if we have to do the work, why not be paid as much as the market will bear? [More]

  • Secret Sauce

    Secret Sauce

    There is no shortage of books, experts, websites, and computer programs that purport to tell you how to achieve professional (and also personal) success. They exist because of the market's insatiable appetite for self-improvement. When you examine them closely, the vast majority have two things in common: Success will be [More]

  • Improvisation

    Improvisation

    Recently I had attended the Montreal Jazz Festival. Over the course of several days, dozens of bands of all styles - blues, big band, dixie, fusion, to name a few - played to thousands of spectators. For those not familiar with the genre, most jazz follows a similar story line: [More]

  • Closing Statements

    Closing Statements

    Have you ever been in a sales pitch, job interview, or other important meeting, and the person you are meeting asks you if there is anything else you would like to say, or ask? How should you approach this situation? Essentially, you have three choices: say nothing, say something new, or [More]

  • PowerPointless

    PowerPointless

    Formal presentations are critical to your professional success: they are used when you are pitching your ideas to colleagues or clients, when delivering a speech, and even during the job interview process. When we were taught how to make a speech back in grade school, we were given the rudiments: [More]

  • TILIS – Tell It Like It Is

    TILIS – Tell It Like It Is

    hru? lol, the uv tmi; gtg. Does reading this text feel like reading another language? You may recognize this gobbledegook as text or instant messaging shorthand, used almost as an artform by those "younger" than you. If you've figured it out, great, but don't count on your parent's (or grandparent's) [More]

  • Who’s the Client?

    Who’s the Client?

    Were you ever at a restaurant when the service was really terrible? You probably promised yourself that you would not go back. And when the service was absolutely top-notch? You probably rewarded the waiter or waitress with a big tip. Either way, if you were asked about the restaurant, you [More]

  • Zero Sum Thinking

    Zero Sum Thinking

    Lester Thurow, one of last century's great economists, coined the phrase (and wrote a book) called "Zero Sum Society". In it, he described an economic system that had a finite limit, where one person's gain would precisely be another person's loss. Unfortunately, many of us seem to use this mindset [More]

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