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  • Consistency builds trust

    Consistency builds trust

    How often have you struggled to show up on time for a meeting, only to be kept waiting as others stumbled in 5-10-15 minutes later? Or have you ever tuned in to your favorite TV show, only to find that it was "rescheduled" for some other time? Or travelled to [More]

  • Reflections on Steve Jobs and the impact of Apple

    Reflections on Steve Jobs and the impact of Apple

    Steve Jobs was a visionary:  incredible focus, a market disruptor, a tech genius, a serial entrepreneur, and so on.  All true, but there is also something else - a thread that underlies and connects everything that Apple does: their focus on the empowered customer. From day one, this was reflected [More]

  • Social Media Damage Control

    Social Media Damage Control

    Picture this scenario: you get an email from your manager, letting you know that a complaint (or a picture, or a video) about your organization has gone "viral".  You check it out, and indeed it is embarrassing... and it is everywhere.  What do you do? In a previous post, I [More]

  • The Power of a (Broken) Promise

    The Power of a (Broken) Promise

    Have you ever been disappointed, frustrated, or annoyed with an experience with a person or organization? In today's always-on digitally-connected world, suffering in silence need not be your only option. You can Tweet, Blog, post to Facebook, create a YouTube video, do an annoying TikTok, write on a review site [More]

  • Reading beyond the lines, part two

    Reading beyond the lines, part two

    Have you ever thought about how to become more creative?  One way is to expose yourself to ideas just beyond "the usual": ideas that challenge you to think differently, or expose you to experiences that are well beyond your immediate knowledge.  With so much available on the web, it is [More]

  • Social Media Stop Sign

    Social Media Stop Sign

    How long ago did you (or your organization) start your Social Media "work"? Likely, a number of years ago.  Remember this? First came LinkedIn: you filled out your profile, asked for (and responded to) connection requests.  Then you asked for (and responded to) recommendation requests, asked (and responded to) questions, [More]

  • Viewpoint:  Is the Cloud for the Birds?

    Viewpoint: Is the Cloud for the Birds?

    Unless you are a turtle, you know that "the cloud" is not referring to weather, but to deploying tech online.  And if you believe the ad copy, just about any problem can be solved merely by "putting it on the cloud".  Can this really be true?  Is the hype even [More]

  • Critical Mass

    Critical Mass

    What do Google, Apple, HP, Facebook, and General Motors have in common?  Those with a financial background might suggest that each of these companies has a market capitalization in the billions.  The patriotic would suggest that each is an example of American ingenuity – and that each represented the best [More]

  • Viewpoint: The case against social media regulation

    Viewpoint: The case against social media regulation

    Should social media be regulated and controlled? Should hardware and network providers be forced to open a one-way window for authorities to monitor the flow of conversation? These questions are once again being asked, as supposedly "civilized" societies erupt into violence, riots, vandalism, and hooliganism. In these cases, rioters changed [More]

  • Happy Birthday World Wide Web

    Happy Birthday World Wide Web

    It's not celebrated widely, but in August 2021 (August 6th actually) the world wide web turns thirty. From humble beginnings, this "child" has revolutionized the world in no less a transformational way than the industrial revolution a century earlier. Think about what didn't exist in 1991: eCommerce, eBay, ezines, online [More]

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