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Engagement

No one cares about you – they care about how you can solve their problems. Write for your readers.

These two expressions epitomize the most important marketing (and social media) concept: relevance. How often have you seen a post, picture, tweet, or comment that adds zero value? Or where the signal-to-noise ratio is, well, noisy?

When it comes to using social media as a professional tool, there is a subtle shift that must happen. Instead of a self (or corporate) focus, the post must be designed to be user-relevant, and user-focused. It’s true that celebrities (and politicians) often break this rule, but they would do better if they were more relevant.

Social relevance isn’t rocket science – here are five tips that can help:

  1. Define the primary and secondary audience for your Facebook and Twitter updates, tweets, videos, and blogs.
  2. Define the overall goal and the high level messaging that you need each audience to adopt.
  3. Brainstorm on the key information needs of the target audiences. And if you’re not sure, ask. The intersection of this and your goal/messaging should define your overall theme.
  4. Brainstorm specific post topics within this theme.
  5. Seek to engage, not just broadcast. A great barometer of relevance is the degree of engagement. If there are no shares, likes, or comments, your post may not have hit the mark.

This week’s action plan: What’s your signal-to-noise ratio? This week, review all of your social posts, using this five-point checklist as your criteria. (Are the posts really written for a targeted audience? Does it appear that there is an underlying goal? Are the topic choices important to the audience? And on a similar theme? Is there engagement?) If the posts are too wide-ranging and diffuse, then start writing for your reader: they will care about you once you begin solving their problems.

Competitive insight: Reviewing your competitor’s social posts can often give you insight to their marketing strategy: reverse engineering what they have been saying, provides visibility to their priorities and goals.

Postscript: Read the last 30 (or 300) posts of mine at www.RandallCraig.com: What is my signal-to-noise ratio?

Note: The Make It Happen Tipsheet is also available by email. Go to www.RandallCraig.com to register.

Randall Craig

PS:  My firm now publishes a no-spam high-value monthly newsletter, the one-o-eight.  It’s filled with more content and news you can use.  To subscribe, fill in the form here.

@RandallCraig (follow me)
www.RandallCraig.com

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Have you ever been disappointed with the engagement level of your blog?  Have you decided that this year something “better happen”, to make it all worthwhile?  If so, you’re not alone.  Here are 17 ways drive more users to your blog, and increase their engagement with it:

  • Write great content.  If you write poorly, or have uninteresting, uninsightful posts, people will never return.
  • Focus your topic.  You will attract a more loyal following if your topic is keyed to your target audience.
  • Be consistent.  Write using the same style, length, posting frequency, and posting date/time.
  • Be controversial. Very few people are interested in commenting on a dry (or vanilla) post.
  • Move beyond words.  Embed pictures and video within the blog itself.  It looks more interesting, and research shows that people are more apt to read a post with picture(s).
  • Team blogs.  Sharing a blog with a colleague is a great way to generate some variety. It also means that two people are promoting the blog.  A secondary benefit is that each team member can respond (like/share/comment), providing an “instant” base level of activity.
  • Tweet a value-added Headline.  If there really is value in the Tweet, then it will be retweeted.  And it will draw people to your blog
  • Use your email list.  Send an email talking about the post with an intriguing click-through link.  Send a direct message to your LinkedIn and Facebook contacts as well.
  • User your groups.  Post a summary of the blog in relevant LinkedIn groups.  If you post in irrelevant ones, you’ll get instant disengagement – and worse.
  • Auto-syndicate.  Connect your blog to LinkedIn and Facebook, so that your blog appears on your profiles.  Users will participate on those platforms directly, as well as on your blog.
  • Empower others to syndicate.  At the bottom of every post, let people syndicate the content through to their favourite social sites.  (AddThis.com and ShareThis.com)
  • Hold a contest.  Nothing like a little competition to drive activity.
  • Share your stage:  Ask others to be a guest blogger, taking your spot from time to time.  They’ll pull their readers with them, exposing yourself to a completely new set of people.
  • Share others’ stages.  Ask to be a guest blogger on someone else’s blog. You will pull these new readers back to your blog, if you are relevant enough.
  • Connection/integration with overall marketing plan.  The blog – and all social initiatives – shouldn’t stand alone, but should be integrated with all of your other marketing activities to achieve a specific goal.
  • Improve your Search Engine Ranking.  Ensure that people can find your blog when they search for it, by ensuring that each post contains the right mix of keywords.
  • Ask for comments.  Don’t end your post with a conclusion – ask your readers what they think, what their experience has been, or whether they agree.

This week’s action item:  Beyond the obvious of improving the engagement level on your own blog, this week, respond to this post with one or two ideas of how to improve social engagement.

The Make It Happen Tipsheet is also available by email. Go to www.RandallCraig.com to register.

Randall Craig

@RandallCraig (follow me)
www.RandallCraig.com
www.108ideaspace.com
www.ProfessionallySpeakingTV.com

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What Social Media Tier are you on?

by Randall November 11, 2011

Every organization – and every individual – can find themselves somewhere on the three-tier Social Media Engagement Index.  Where are you? Passive:  At best, passive users have a profile on a few sites, but do very little within Social Media except for responding to the occasional connection request.  Benefit: passive users will be found when [...]

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A Better Engagement

by Randall July 28, 2011

There is no question that people think differently from each other.  Proof points abound:  people wear different clothes, choose different hairstyles, hold different jobs, and prefer different foods.  Yet, whenever we write a report, make a presentation, or write a blog post, we often feel challenged by people who voice different opinions.  Some companies are [...]

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A Real Connection

by RandallCraig June 1, 2011

Think about what you do everyday: if you are in the majority, there is some period of time when you are “doing” social media. You may be checking your Facebook Wall to see what is up with your friends. You may contribute to a conversation in a LinkedIn group. Or you may be clicking through [...]

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Remember First, Second, Third

by RandallCraig October 13, 2010

Many blogs I read I don’t like – the posts have no interest to me. Have you ever read a blog posting or listened to a presentation where the topic didn’t resonate, or where you felt excluded? If so, the writer made a common mistake: “you” were squeezed out by “I”. John Smith had travelled [...]

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Great Headlines

by RandallCraig June 10, 2009

Whenever you read the newspaper (or look at it online), how often do you really notice the headlines? Headlines are designed to solicit interest: the editor who wrote them is trying to let you know what the article is about, while at the same time “selling” you on the importance of actually reading further. Consider [...]

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Preboarding

by RandallCraig January 11, 2007

No, it has nothing to do with Airline strategy. When you start a new job, honeymoon period. Then reality sets in. Employees will either thrive (good hire), disengage (walking dead), or become journeymen (consistently average work.) What can we do to improve employee engagement, reduce start-up stress, and improve retention? The concept of “onboarding” refers [...]

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The Sharpest Point

by RandallCraig July 4, 2006

Most first impressions are formed within the first 30 seconds of conversation. Most hiring managers will take only 20-40 seconds to screen a resume. Most sales presentations will engage – or turn off – prospects within the first minute of interaction. What is the key to forming that first great impression? To speak to others [...]

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